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F.A.Q.s
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Easy
Does It Custom Golf Carts
- Why Should I
Buy From EASY DOES IT?
- Can I install your
products myself?
- Does EASY DOES
IT install these products?
- Do you offer
customer cart pick up and delivery?
- What if I am
out of your area?
- Where are you
located?
- Whom do I contact
with questions?
- Will you match
competitor's prices?
- What are your
shipping options?
- What if my order
is missing parts?
- How do I cancel
an order?
- What is your return policy?
- Exceptions on returns?
- What shipping method is best to return a product?
- Is information shared with third parties?
In one word ...
Service!
At every stage of your buying experience we strive to be the best, from helping
you find exactly the product you want, to offering secure checkout with a
variety of payment options, to ensuring that your products are shipped quickly,
and offering guidance on their installation and use.
We do not sell vacuum cleaners, refrigerators, furniture, Internet access,
computers, CDs, cameras, or video games. We focus entirely on having a great
selection of golf cart parts and accessories. This focus allows us to offer
you the quality of service that we do!
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Can
I install your products myself?
YES ... but that
depends on your experience, the type of product, and the amount of time you
are willing to spend. For example, when purchasing seat covers, the seats
must be removed from the cart and the new cover stapled to the seat without
any problems. Utility boxes only need attached to the body with common household
tools.
On the other hand, we encourage professional installation on complete electrical
rewires or motor/controller combos due to the chance of even a minor error
causing severe damage to the cart, yourself or others. We highly recommend
professional installation on items like these.
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Does
EASY DOES IT install these products?
YES ... If you
would like a professional installation, we offer installation at our location
by appointment at reasonable rates.
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Do
you offer customer cart pick up and delivery?
YES ... For our
local customers in western PA, eastern OH, and northern WV, we offer complete
cart services.
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What
if I am out of your area?
For our Internet customers, we
offer:
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Where
are you located?
We are located in Braddock, PA, which is about 10 miles from downtown Pittsburgh,
PA.
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Whom do I contact with
questions?
We encourage you to email support@easydoesitgolfcarts.com
for all communication so that both parties have a record on file.
If you prefer, you can call our customer support team at 412-977-9247.
We are open Monday to Friday from 8 a.m. to 6 p.m. EST (Eastern Standard
Time).
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Will
you match competitor's prices?
YES ... we are willing to work with you on a case by case basis on
identical items.
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What
are your shipping options?
We ship via UPS, USPS, and FedEx. Multiple items may be shipped from multiple
warehouses and may arrive at different times. We will choose at our discretion
how your item will be shipped. A surcharge may apply if a specific shipping
method is requested.
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What
if my order is missing parts?
Missing parts must be reported to us within 5 business days of receipt of
the product. Before contacting us, please refer to your owner's manual (if
available) and verify that the part is not optional.
If not optional part, send an email to us at support@EasyDoesItGolfCarts.com
include the order number, product description, and the missing part number
along with the buyer's name
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How
do I cancel an order?
No fee with be assessed if the transaction has not been processed.
If the merchandise has been invoiced or packed, a 5% handling fee may apply.
If the merchandise has already been shipped, your refund will be the merchandise
price (shipping is not refundable) minus a possible 15% restocking fee.
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What
is your return policy?
Here at EasyDoesItGolfCarts.com,
we aim to make the return process as easy as possible if you are not satisfied
with an item.
We handle returns on a case by case basis and do require that you obtain
a Return Merchandise Authorization number (RMA#) for refund or product replacement.
The customer is responsible for all shipping fees. Please contact us via
support@EasyDoesItGolfCarts.com
to obtain a RMA# prior to returning.
When requesting a RMA#, please include the order number, product description
and the buyer's name in the email. Any product shipped to us without a RMA#
will be refused and returned to the customer at the customer's expense.
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Exceptions
on Returns?
Please note that we do not accept returns on any of the following items:
- Any item that has any visible signs of damage.
- Products that have been modified or damaged due to incorrect installation
or misuse.
- Products returned after 30 days of receipt.
- Products returned without a Return Merchandise Authorization number (RMA
#).
- Products returned to us without proper packaging (determined by us).
- Electrical items.
- All items will be inspected upon arrival into our warehouse. Exchanges
and replacements will be shipped after the original item has been returned
to us and inspected.
Easy Does It Customs
reserves the right to charge up to a 25% restocking fee under the following
circumstances:
- New items returned for credit.
- Items returned blemished.
- Items returned missing parts.
- Items not returned in original factory packaging.
- Items returned with original factory packaging either damaged or not intact.
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What
shipping method is best to return a product?
We strongly recommend using UPS Ground, FedEx Ground, or USPS Insured Parcel
Post for all returns. Please note that return shipping costs are the responsibility
of the customer and will not be reimbursed by EasyDoesItGolfCarts.com.
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Is
information shared with third parties?
We do not rent, sell or exchange your name or other personally-identifiable
information to third-party companies for their marketing purposes.
We do provide your personal information to reputable organizations that help
us to fulfill your order. For example, we use companies to verify and process
credit card transactions and to deliver packages.
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